Our Returns/Exchange Policy
In case you do not like your NavyasFashion order and you wish to return your order, the same can be returned in accordance with the return policy specified hereunder:
1. Products that are eligible for return, can be returned within a period of 3 days of receiving the merchandise. Product tags shouldnot be removed in any case for exchange/refund to be processed. The categorisation Eligible products for return is reflected on our product screens under shipping information.
2. Not all products are eligible for returns. Fabric by the yard/meter is not eligible for return as it is custom cut as per the order received. Only a damaged or a wrong fabric is eligible for return in this particular case.
3. The NavyasFashion team must receive your request through email - firstname.lastname@example.org or whatsapp 8696918773. Once your request is received and approved, we will arrange for a return pick up as per your convenience.
4. In the event that your product arrives as damaged, you must send us a photo of the damaged product at email@example.com. You must email us about the receipt of the damaged order within 48 hours of receiving your order.
5. Once return is approved by NavyasFashion, you will receive an option for Exchange or Refund from our side. A refund can be generated back to your credit card or bank account depending upon the mode of payment. Items that may have been damaged, defective or sent by error will be fully refunded.
6. Exchange is only available once per garment. Exchange pickup is done by us with no additional cost. Exchange item will only be shipped once we receive the original product with us. In case there are multiple exchanges, customer has to bear the subsequent costs of reverse pick and delivery i.e INR 300/- per item for India.
7. We will process all returns within 4-5 working days. If you have any questions about your return, feel free to reach out to the NavyasFashion team at firstname.lastname@example.org.
8. All returns/exchange are subject to the discretion of NavyasFashion.
For any other queries, please reach out to the NavyasFashion team at email@example.com or whatsapp us at +91 8905004997.